Session is not persisted (requires login + 2FA repeatedly)

[svprdga]

I'm experiencing an issue where the session is not being persisted properly in Countly. After logging in (including 2FA), I am required to log in again after some time, even within the same day. The session does not seem to be maintained across time as expected.

When returning to the app, I see the message:

"You have been logged out due to inactivity."

However, this appears to be caused by the session not being preserved rather than actual inactivity.

Expected behavior

Sessions should persist for a reasonable amount of time (e.g. hours or days), and not require full re-authentication (including 2FA) after short periods of inactivity.

Actual behavior

• I log in successfully (user + password + 2FA)
• After some time (sometimes even within the same day), I am logged out
• On returning, I see the inactivity message and must log in again (including 2FA)

Environment

• Deployment: Self-hosted
• Setup: Docker-based
• Reverse proxy: Caddy
• Version: 25.03.42

Question: Is this normal? Is Countly configured to behave this way by default, or maybe can be related to my specific settings?

Thanks in advance!

[coskunaydinoglu]

Thank you for your message. We are checking the issue

[mrmeghana]

Hello @svprdga ,

I apologize for the delayed response.

Could you please set the session timeout to 0 in your Countly server settings? This should help resolve the issue you’re experiencing.

Management > Settings > Frontend > Session Timeout -> Change it to 0 and save the changes

Please let me know if the issue persists after making this change. I’ll be happy to assist further.

Warm regards,
M.R.Meghana | Solutions Engineer @ Countly