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6 changes: 3 additions & 3 deletions lib/RT/Action/AutoOpen.pm
Original file line number Diff line number Diff line change
Expand Up @@ -82,15 +82,15 @@ sub Prepare {

my $ticket = $self->TicketObj;
my $next = $ticket->FirstActiveStatus;
return 1 unless defined $next;
return 0 unless defined $next;

# no change if the ticket is in initial status and the message is a mail
# from a requestor
return 1 if $ticket->LifecycleObj->IsInitial($ticket->Status)
return 0 if $ticket->LifecycleObj->IsInitial($ticket->Status)
&& $self->TransactionObj->IsInbound;

if ( my $msg = $self->TransactionObj->Message->First ) {
return 1 if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
return 0 if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
}

$self->{'set_status_to'} = $next;
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2 changes: 1 addition & 1 deletion lib/RT/Action/AutoOpenInactive.pm
Original file line number Diff line number Diff line change
Expand Up @@ -71,7 +71,7 @@ sub Prepare {
my $self = shift;

my $ticket = $self->TicketObj;
return 0 if $ticket->LifecycleObj->IsActive( $ticket->Status );
return 0 unless $ticket->LifecycleObj->IsInactive( $ticket->Status );

if ( my $msg = $self->TransactionObj->Message->First ) {
return 0
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10 changes: 5 additions & 5 deletions lib/RT/Action/LinearEscalate.pm
Original file line number Diff line number Diff line change
Expand Up @@ -157,22 +157,22 @@ sub Prepare {

unless ( $ticket->DueObj->IsSet ) {
$RT::Logger->debug('Due is not set. Not escalating.');
return 1;
return 0;
}

my $priority_range = ($ticket->FinalPriority ||0) - ($ticket->InitialPriority ||0);
unless ( $priority_range ) {
$RT::Logger->debug('Final and Initial priorities are equal. Not escalating.');
return 1;
return 0;
}

if ( $ticket->Priority >= $ticket->FinalPriority && $priority_range > 0 ) {
$RT::Logger->debug('Current priority is greater than final. Not escalating.');
return 1;
return 0;
}
elsif ( $ticket->Priority <= $ticket->FinalPriority && $priority_range < 0 ) {
$RT::Logger->debug('Current priority is lower than final. Not escalating.');
return 1;
return 0;
}

# TODO: compute the number of business days until the ticket is due
Expand All @@ -186,7 +186,7 @@ sub Prepare {
# do nothing if we didn't reach starts or created date
if ( $starts > $now ) {
$RT::Logger->debug('Starts(Created) is in future. Not escalating.');
return 1;
return 0;
}

my $due = $ticket->DueObj->Unix;
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4 changes: 2 additions & 2 deletions lib/RT/Action/SetStatus.pm
Original file line number Diff line number Diff line change
Expand Up @@ -116,13 +116,13 @@ sub Prepare {
($next) = grep $lifecycle->$method($_), $lifecycle->Transitions($status);
unless ( $next ) {
$RT::Logger->info("No transition from '$status' to $argument set");
return 1;
return 0;
}
}
elsif ( $lifecycle->IsValid( $argument ) ) {
unless ( $lifecycle->IsTransition( $status => $argument ) ) {
$RT::Logger->warning("Transition '$status -> $argument' is not valid");
return 1;
return 0;
}
$next = $argument;
}
Expand Down