en platform wecom

Connect AstrBot to WeCom

AstrBot supports both WeCom Applications and WeCom Customer Service.

Supported Basic Message Types

Version v4.15.0.

Message Type	Receive	Send	Notes
Text	Yes	Yes
Image	Yes	Yes
Voice	Yes	Yes
Video	No	Yes
File	No	Yes

Proactive message push: Supported for WeCom Application. Not fully tested for WeCom Customer Service.

Before You Start

1. Open AstrBot Dashboard.
2. Click Bots in the left sidebar.
3. Click + Create Bot.
4. Select wecom.

A configuration dialog will appear. Keep it open and continue with the steps below.

Method 1: WeCom Customer Service

Note

1. Requires AstrBot >= v3.5.7.
2. This method works directly inside WeChat.

1. Open WeCom Customer Service Console and sign in with WeCom QR login.
2. Create a customer service account in Customer Service Account, then copy its name (not account ID) to AstrBot field wechat_kf_account_name.
3. Go to WeCom Enterprise Info, copy Corpid, and fill AstrBot corpid.
4. Configure callback verification:

• If this is your first customer service bot, open Development Configuration, click Start next to internal access.
• If you used it before, open Callback Configuration directly and click edit.

5. Click random generation buttons to get Token and EncodingAESKey, then fill AstrBot token and encoding_aes_key.
6. Keep Unified Webhook Mode (unified_webhook_mode) enabled, click Save, and wait for adapter reload.

For callback URL:

• If unified mode is enabled, AstrBot generates a unique webhook callback URL after save. Copy it from logs or bot card in WebUI.
• If unified mode is disabled, use http://<your-public-server-ip>:6195/callback/command.

If unified mode is enabled, forward external requests to AstrBot port 6185; otherwise forward to configured adapter port (default 6195).

Back in WeCom Customer Service callback settings, click Complete. If successful, status shows completed.

7. In Development Configuration, get Secret, edit your WeCom adapter in AstrBot, set secret, then save again.

Tip

Based on #571, for newly registered enterprises, corp_id may take about 30 minutes to become valid.

Then open AstrBot Console, you should see logs asking you to open a WeChat scan link.

Please open the following link and scan with WeChat ...

Open the link, scan with WeChat, then send help in the customer service chat to test connectivity.

Method 2: WeCom Application

Open: https://work.weixin.qq.com/wework_admin/frame#apps

1. Click My Company, copy enterprise ID (Corpid), and fill AstrBot corpid.

Tip

For newly registered enterprises, corp_id may take time to become valid. See #571.

2. Create a custom app (Custom App) and fill name/avatar/visibility scope.
3. Open the app, copy Secret, and fill AstrBot secret.

4. In app settings, find Receive Messages, click Set API Receive.

5. Generate Token and EncodingAESKey, fill AstrBot token and encoding_aes_key.
6. Keep Unified Webhook Mode (unified_webhook_mode) enabled (recommended), then click Save in AstrBot and wait for restart.

For callback URL:

• If unified mode is enabled, use the generated unique callback URL from logs or bot card.
• If unified mode is disabled, use http://<your-public-server-ip>:6195/callback/command.

If unified mode is enabled, forward to port 6185; otherwise forward to configured adapter port (default 6195).

7. Configure trusted enterprise IP in WeCom.

Add your public IP and confirm.

After AstrBot restart, return to API receive page and click save. If you see callback verification errors, re-check all required fields.

If save succeeds, AstrBot can receive messages from WeCom.

Test

In WeCom Workbench, open the app you just created and send /help.

If AstrBot replies, integration is successful.

Reverse Proxy (Custom API Base)

AstrBot supports custom WeCom endpoint (api_base_url) for environments without stable public IP.

Set your custom endpoint in api_base_url.

Voice Input

Install ffmpeg for voice input support.

• Linux: apt install ffmpeg
• Windows: download from FFmpeg website
• macOS: brew install ffmpeg